Ch. 1. The Changing Face of Reference Collections. Reference Sources by Format. Reference Sources by Type of Material. Reference Sources by Subject. Tools for Developing Reference Collections -- Ch. 2. Changing Reference Service Patterns and Models. In-Library Reference Service. Telephone Reference Service. Electronic Reference Service. New Reference Service Challenges -- Ch. 3. User and Staff …
War and peace -- A generalized malaise -- At war with the doctors -- Signing up to die -- Growing old with, and at, the VA -- The poison orange -- 810 Vermont Avenue, N.W. -- Pill pushing and dope dealing -- One hospital's story -- The awakening of America.