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Behind closed doors : a guide to successful meetings / Pamela J. Newman Alfred F. Lynch.
Know your purpose -- Know your objective -- Know your audience -- Prepare your agenda -- Selecting your meeting location -- Those all-important first few minutes -- Listen to your audience -- Prepare for a difficult audience -- Prepare for difficult questions -- Assign and distribute follow-up work -- When the meeting ends -- One-on-one meetings -- After your meeting -- Getting your feet wet -- Bibliography -- Checklists -- Forms -- Examples.
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