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Developing reference collections and services in an electronic age : a how-to-do-it manual for librarians / Kay Ann Cassell.

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Ch. 1. The Changing Face of Reference Collections. Reference Sources by Format. Reference Sources by Type of Material. Reference Sources by Subject. Tools for Developing Reference Collections -- Ch. 2. Changing Reference Service Patterns and Models. In-Library Reference Service. Telephone Reference Service. Electronic Reference Service. New Reference Service Challenges -- Ch. 3. User and Staff Education Needs. Ways of Providing User Education. Planning for Staff Education -- Ch. 4. Planning for the Future. Collection Evaluation and Deselection. Collection Development Policy Considerations. Access Development Policies. Reference Service Evaluation Methods.tPutting All the Pieces Together in a Plan.

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Availability

Detailed Information

Call Number

Z711.T36

Publisher

NEWYORK : ., 1999

Physical Description

x, 138 pages ; 28 cm.

Language

English

ISBN/ISSN

155570364X

Edition

-

Subject(s)

Books in General.
Electronic reference services (Libraries) -- Unite

Specific Detail Info

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