Why mediation therapy? -- The mediation therapy agreement: Shaping the process -- The beneficent overall structure of mediation therapy -- The rational structures -- Sensory and instructional structures -- Conflict negotiation skills: The cornerstone of mediation therapy -- Decision making -- Children's needs -- Selection of clients -- Appendix A: Distribution of structures in mediation therapy…
Content: conflict theories and sources of conflict, interpersonal relationship in organization, the dynamics of conflict, the management of interpersonal conflict, resolving conflicts in organization, research on conflict resolution in an organization, empirical findings on the use of conflict resolution strategies, Definition of terms, conflict Scenarios, References, Index.